{"title":"FAQ: Getting Help","version":"1.10","locale":"en","docname":"faq/help","url":"/en/1.10/faq/help/","canonical":"https://djangodocs.dev/en/1.10/faq/help/","summary":"How do I do X? Why doesn’t Y work? Where can I go to get help? Link to this heading # If this FAQ doesn’t contain an answer to your question, you might want to try…","html":"<h1>FAQ: Getting Help<a class=\"heading-anchor\" href=\"#faq-getting-help\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h1>\n<section id=\"how-do-i-do-x-why-doesn-t-y-work-where-can-i-go-to-get-help\">\n<h2>How do I do X? Why doesn’t Y work? Where can I go to get help?<a class=\"heading-anchor\" href=\"#how-do-i-do-x-why-doesn-t-y-work-where-can-i-go-to-get-help\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h2>\n<p>If this FAQ doesn’t contain an answer to your question, you might want to\ntry the <a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-users-mailing-list\"><span class=\"std std-ref\">django-users</span></a> mailing list. Feel free to ask any question related\nto installing, using, or debugging Django.</p>\n<p>If you prefer IRC, the <a class=\"reference external\" href=\"irc://irc.freenode.net/django\">#django IRC channel</a> on the Freenode IRC network is an\nactive community of helpful individuals who may be able to solve your problem.</p>\n</section>\n<section id=\"why-hasn-t-my-message-appeared-on-django-users\">\n<span id=\"message-does-not-appear-on-django-users\"></span><h2>Why hasn’t my message appeared on django-users?<a class=\"heading-anchor\" href=\"#why-hasn-t-my-message-appeared-on-django-users\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h2>\n<p><a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-users-mailing-list\"><span class=\"std std-ref\">django-users</span></a> has a lot of subscribers. This is good for the community, as\nit means many people are available to contribute answers to questions.\nUnfortunately, it also means that <a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-users-mailing-list\"><span class=\"std std-ref\">django-users</span></a> is an attractive target for\nspammers.</p>\n<p>In order to combat the spam problem, when you join the <a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-users-mailing-list\"><span class=\"std std-ref\">django-users</span></a> mailing\nlist, we manually moderate the first message you send to the list. This means\nthat spammers get caught, but it also means that your first question to the\nlist might take a little longer to get answered. We apologize for any\ninconvenience that this policy may cause.</p>\n</section>\n<section id=\"nobody-on-django-users-answered-my-question-what-should-i-do\">\n<h2>Nobody on django-users answered my question! What should I do?<a class=\"heading-anchor\" href=\"#nobody-on-django-users-answered-my-question-what-should-i-do\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h2>\n<p>Try making your question more specific, or provide a better example of your\nproblem.</p>\n<p>As with most open-source mailing lists, the folks on <a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-users-mailing-list\"><span class=\"std std-ref\">django-users</span></a> are\nvolunteers. If nobody has answered your question, it may be because nobody\nknows the answer, it may be because nobody can understand the question, or it\nmay be that everybody that can help is busy. One thing you might try is to ask\nthe question on IRC – visit the <a class=\"reference external\" href=\"irc://irc.freenode.net/django\">#django IRC channel</a> on the Freenode IRC\nnetwork.</p>\n<p>You might notice we have a second mailing list, called <a class=\"reference internal\" href=\"/en/1.10/internals/mailing-lists/#django-developers-mailing-list\"><span class=\"std std-ref\">django-developers</span></a> –\nbut please don’t email support questions to this mailing list. This list is\nfor discussion of the development of Django itself. Asking a tech support\nquestion there is considered quite impolite.</p>\n</section>\n<section id=\"i-think-i-ve-found-a-bug-what-should-i-do\">\n<h2>I think I’ve found a bug! What should I do?<a class=\"heading-anchor\" href=\"#i-think-i-ve-found-a-bug-what-should-i-do\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h2>\n<p>Detailed instructions on how to handle a potential bug can be found in our\n<a class=\"reference internal\" href=\"/en/1.10/internals/contributing/bugs-and-features/#reporting-bugs\"><span class=\"std std-ref\">Guide to contributing to Django</span></a>.</p>\n</section>\n<section id=\"i-think-i-ve-found-a-security-problem-what-should-i-do\">\n<h2>I think I’ve found a security problem! What should I do?<a class=\"heading-anchor\" href=\"#i-think-i-ve-found-a-security-problem-what-should-i-do\"><span class=\"visually-hidden\">Link to this heading</span><span aria-hidden=\"true\">#</span></a></h2>\n<p>If you think you’ve found a security problem with Django, please send a message\nto <a class=\"reference external\" href=\"mailto:security&#37;&#52;&#48;djangoproject&#46;com\">security<span>&#64;</span>djangoproject<span>&#46;</span>com</a>. This is a private list only open to long-time,\nhighly trusted Django developers, and its archives are not publicly readable.</p>\n<p>Due to the sensitive nature of security issues, we ask that if you think you\nhave found a security problem, <em>please</em> don’t send a message to one of the\npublic mailing lists. Django has a\n<a class=\"reference internal\" href=\"/en/1.10/internals/security/#reporting-security-issues\"><span class=\"std std-ref\">policy for handling security issues</span></a>;\nwhile a defect is outstanding, we would like to minimize any damage that\ncould be inflicted through public knowledge of that defect.</p>\n</section>","rootId":"faq-getting-help","toc":[{"title":"How do I do X? Why doesn’t Y work? Where can I go to get help?","anchor":"how-do-i-do-x-why-doesn-t-y-work-where-can-i-go-to-get-help","children":[]},{"title":"Why hasn’t my message appeared on django-users?","anchor":"why-hasn-t-my-message-appeared-on-django-users","children":[]},{"title":"Nobody on django-users answered my question! What should I do?","anchor":"nobody-on-django-users-answered-my-question-what-should-i-do","children":[]},{"title":"I think I’ve found a bug! What should I do?","anchor":"i-think-i-ve-found-a-bug-what-should-i-do","children":[]},{"title":"I think I’ve found a security problem! What should I do?","anchor":"i-think-i-ve-found-a-security-problem-what-should-i-do","children":[]}],"breadcrumbs":[{"docname":"faq/index","title":"Django FAQ","url":"/en/1.10/faq/"}],"prev":{"docname":"faq/usage","title":"FAQ: Using Django","url":"/en/1.10/faq/usage/"},"next":{"docname":"faq/models","title":"FAQ: Databases and models","url":"/en/1.10/faq/models/"},"formats":{"html":"/en/1.10/faq/help/","markdown":"/en/1.10/faq/help.md","json":"/en/1.10/faq/help.json"},"source":"https://github.com/django/django/blob/stable/1.10.x/docs/faq/help.txt","official":"https://docs.djangoproject.com/en/1.10/faq/help/","inVersions":["dev","6.1","6.0","5.2","5.1","5.0","4.2","4.1","4.0","3.2","3.1","3.0","2.2","2.1","2.0","1.11","1.10","1.9","1.8"],"inLocales":["en","fr","ja","id","pt-br","es","el","pl"]}